Press, partnerships, and investment
Media inquiries, funding conversations, volunteering, and collaboration are welcome. Contact Jon to discuss how you would like to contribute.
jon@xaiushq.com ↗Help and support
Find the right
next step.
App support, study questions, and safety concerns need different kinds of help. Start with the route that matches what you need.
App and account help
For sign-in, device, and general app questions, email the support address used in the participant app. Avoid including health records or sensitive study details.
support@trialpilot.app ↗Your study
For protocol questions, appointments, kits, or safety concerns, follow the contact instructions provided by your study team. Support availability depends on the study.
Read study-contact guidance ↗Research teams
For pilot fit, study setup, or a researcher-dashboard walkthrough, contact the TrialPilot team.
jon@xaiushq.com ↗In development
Follow a request through.
The newer participant plan and shared support queue give routine requests an owner, status, and outcome. They remain a development preview here until release availability is confirmed.
Check whether your request has been received, acknowledged, or answered. The request history shows the next step and who is responsible. Response times depend on the study team’s coverage.
Explore the plan and support preview ↗Safety comes first.
For an emergency, use local emergency services. TrialPilot is not an emergency service or a substitute for clinical care. For study-specific safety reporting, follow your consent document and study team’s instructions.
Answers at your own pace.
The guides explain current workflows and their limits. Email replies depend on team availability; there is no guaranteed urgent-response service.